For Student 1:1 Chromebook hardware issues:

• Incident IQ HelpDesk Ticket must be submitted. 
• Students will drop their Chromebook to the library DEPOT for service.
• Students will be issued a loaner Chrombook from library DEPOT.
  
  

For Student Google ID username/password issues:

• • Students in Grades PK-6: Please contact your/their teacher or your/their school's main office.  They will be able to tell you your password.
  • Students in Grades 7-12:
    • If a student does not know their password, they should contact their building Technology Teaching Assistant.
    • New students and students that know their password and want to change it can do it online at: http://www.mccsd.net/passwordreset
      
      • Click the following link: Middle Country Self-Service Password Reset Portal  , to access the Middle Country Self-Service Password Reset Portal choose ‘Change Password’ option on the screen
  • For Students using a District Issued Chromebook, once your password has been changed and you login back into your Chromebook with your new password, you will get the follow message:
    • • • “To unlock and restore your local data, please enter your old Chromebook password.”
          • To bypass this Click on “Forgot your old password?”
        • The next screen will say “You may proceed, but only your synced data and setting will be restored. All local data will be lost”
          • Click on “Proceed anyway”
            
            

Please refer to http://www.mccsd.net/tech